Ordering Info
90-Day Refund Policy!
With our 90-day money back guarantee, you can shop with complete confidence. If you are not 100% satisfied with your purchase, you can simply return it to us within 90 days. No questions asked! It's easy and you do not have to call us beforehand to get a return approval.
Towards the bottom of this page, you will find detailed instructions on how to return an item to us. If you would like a refund, your purchase price will be refunded, excluding shipping & handling. You can of course also make an exchange to other products or other sizes.
Payment:
First of all, we use a very secure payment processing system, where all the information is encrypted.
You may pay with Visa, MasterCard or Discover, as well as several other payment options that are shown during the checkout process.
We also accept payment via check or money order, but it has to go through the mail. In that case, we cannot take the order through this website, but you can send a written order with payment to:
Primo Comfort
PO Box 700
Sarasota, FL 34230-0700
Never send cash as payment. We take no responsibility for any cash payments.
If you are placing an order using an ad, please make sure that you have your code from the ad handy when you order.
If any check is returned to us due to insufficient funds, there will be a $25 fee assessed.
Shipping & Handling:
Shipping & handling will follow the chart below. The following standard shipping rates will apply:
Orders up to $13.00....................................$5.99
$13.01 to $19.00.........................................$7.99
$19.01 to $25.00.........................................$8.99
$25.01 to $40.00.........................................$9.99
$40.01 to $50.00.........................................$10.99
$50.01 to $74.99.........................................$11.99
$75.00 and up means you get FREE SHIPPING! However, the order amount must be at least $75, after you have applied any discounts!
Additional charges may apply to over-sized items and in those cases that information is included in the product description.
We currently do not accept international orders, including those to Canada. We only ship to addresses within the United States, including APO/FPO. All prices on this website are in US dollars.
Sales Tax:
By law, we are obligated to charge sales tax for Florida orders. Several other states require us to collect sales tax, and that will then be clearly shown during the checkout process.
Delivery Time:
Shipments will normally arrive within 3-5 business days from ordering from us. Slight delays can occur during high season or for reasons outside of our control.
In extreme situations, we may temporarily be out of stock of a particular item (because we in some cases receive more orders than anticipated). If that occurs, we will notify you of any substantial delays. If you pay with check, the check will be cashed when received (even if an order is on backorder). Credit/debit cards will be charged when the order is placed. If any unforeseen event should result in a cancellation of your order, you will receive a full refund.
How To Return An Item To Us:
Returns are easy with us! You may return any item in its original condition and preferably in its original packaging, within 90 days from purchase, for a refund of the purchase price (excluding shipping & handling). We do NOT send any return labels. Packages from us arrive with a return/exchange form that can be filled out. If this form is missing or has been thrown away, it's okay. To return the item(s), simply package the item(s), include your name, address and reason (optional) for return/exchange on a note, and ship the package to us at:
Primo Comfort
Attn: Returns
PO Box 700
Sarasota, FL 34230-0700
Make sure to inform us whether you would like to receive a replacement or a refund. In the event of an exchange to another size or color, the exchange shipment from us will be sent free of charge to you. It's the customer's responsibility to pay for the shipment to be sent back to us. Please, do not send packages C.O.D. as we cannot accept them. Refunds will be sent by check or credited back to the credit card used when the order was placed. Normal handling time for returns is within 10 business days.